What are FAQ?
FAQ are frequently asked questions and their appropriate answers to a topic. They help to answer all your questions in advance.
Please note that the FAQs may vary per state. In case you have any questions, please get in touch with the respective OeAD-Housing Office.

How much is the deposit?

We will inform you about the exact amount of the deposit with the offer for accommodation and can vary due to the location and accommodation. The deposit usually amounts between EUR 750,00 and EUR 950,00.
ATTENTION: OeAD-Scholarship holders do have to pay a deposit of EUR 250,00. For the OeAD-Guesthouse mineroom in Leoben the deposit amounts to EUR 500,00.
ATTENTION: From the winter semester onwards (September 2, 2019) we charge the deposit in the amount of maximum twice the monthly accommodation fee!
ATTENTION: Some of our partners occasionally charge an additional deposit (for instance: key deposit). This fee will be mentioned specifically in the offer for accommodation we will send to you.

When do I get back the deposit?

Your deposit will remain with the OeAD-Housing Office until the end of your booking period. The deposit is not automatically refunded to you.

In some residences the deposit minus the booking fee will be remitted directly to the manager of your residence upon your arrival. In this case please contact the residence manager regarding the refund of your deposit. For further information please refer to the information sheet attached to the booking confirmation.

EU-citizens with EURO-account:

The money transfer of the deposit is free of charge for EU-citizens (within the European monetary Union) when indicating the IBAN and SWIFT-Code. Therefore we kindly ask you to upload your bank details to the online platform.

After the final room check the deposit (minus possible fees for damages and outstanding fees) can be transferred back. In case the bank details have been transferred completely, the rest of the deposit will be transferred back to your account within (a maximum of) 6 weeks.

Citizens outside the European Union / EU-citizens without EURO-account:

The transfer of the deposit for non-EU-citizens is fee.-based. For this reason, non-EU-citizens may pick up their deposit (minus fees for possible damages and outstanding fees) via cashier's cheque directly at the office of the OeAD-Guesthouse or at the branch office of the OeAD-Housing Office at your place of study. The payout of the deposit is only possible after a completed room check. Please be informed that damages cannot be calculated on the day of moving out. In this case non-EU-citizens (EU-citizens outside the monetary Union) will have to send their bank details via email. You can also upload your bank details to the online platform.

ATTENTION: Please note that we need a confirmation of your de-registration from the accommodation in order to return the deposit. Please upload the confirmation to the online platform.

Can a friend pick up my deposit?

Please let us know the name of your friend in advance on the online platform and inform your friend to bring along a passport.

Have you received my deposit yet?

Once we have received the deposit on our account, we will inform you. Please note that an international money transfer takes a few days.

I want to extend my stay, what do I have to do?

A request for extending your booking has to be done exclusively on our online platform. As soon as you know that you want to prolong your booking, we kindly ask you to inform us about your preferred time period.
If you already have a booking which extends beyond August 31st, you have to send your request of prolonging the booking before April 15th of the current year. If you already have a booking which does not extend beyond August 31st of the current year, you can send your request of prolonging the booking at any time.

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