Important COVID-19-Information!

IMPORTANT INFORMATION! Update: September 16, 2020

Due to the increasing COVID-19 infections, a corona traffic light guidance system was created by the Ministry.

As of today, the following traffic light colors apply (https://corona-ampel.gv.at/):

Vienna & Innsbruck: orange

Graz: yellow

Leoben, Klagenfurt & Salzburg: green

Please find the OeAD student housing traffic light system HERE.


Please read the measures carefully. They apply for all OeAD-Guesthouses and OeAD student housing offices and are valid from September 21, 2020.
Please note the possibly different COVID-19 measures in the accommodations of our partners.

Kindly note that the cleaning of the rooms in the OeAD-Guesthouses is currently only done upon REQUEST.

Thank you for your understanding and please stay healthy! :)



IMPORTANT INFORMATION! Update: April 1, 2020

Regarding: COVID-19 Office opening hours and availability
Please note our different opening hours and our availability by phone:

ONLINE AVAILABILITY
(e-mails, requests on the online platform, etc.):
Our team is busy answering your request as soon as possible. Please do NOT send your request several times or via different channels, as this would lead to a further delay.

OFFICE HOURS VIENNA:
Our office is closed until further notice! Check-ins only possible by arrangement.

TELEPHONE AVAILABILITY OFFICE VIENNA:
MO-THUR 09:00 a.m. – 12:00 noon and 01:00 p.m.- 04:00 p.m.
FR 09:00 a.m.– 12:00 noon

OFFICE HOURS GRAZ:
Our office is closed until further notice!

TELEPHONE AVAILABILITY OFFICE GRAZ:
MO-THUR 09:00 a.m. – 12:00 noon and 01:00 p.m.- 04:00 p.m.
FR 09:00 a.m.– 12:00 noon

OFFICE HOURS SALZBURG:
Our office is closed until further notice! Check-ins only possible by arrangement.

TELEPHONE AVAILABILITY OFFICE SALZBURG:
MO-THUR 09:00 a.m. – 12:00 noon

OFFICE HOURS LEOBEN:
Our office is closed until further notice! Check-ins only possible by arrangement.

TELEPHONE AVAILABILITY OFFICE LEOBEN:
MO-FR 09:00 a.m. – 12:00 noon by this telephone number: +43 676 898 330 390

OFFICE HOURS INNSBRUCK:
Our office is closed until further notice!

TELEPHONE AVAILABILITY OFFICE INNSBRUCK:
MO-THUR 09:00 a.m. – 12:00 noon

OFFICE HOURS KLAGENFURT:
Our office is closed until further notice!

TELEPHONE AVAILABILITY OFFICE KLAGENFURT:
MO, TUES, WED, FR: 09:00 a.m. – 12:00 noon


IMPORTANT INFORMATION! Update: March 23, 2020

Regarding: COVID-19
The procedures for our offices in Vienna, Graz, Salzburg, Leoben, Klagenfurt and Innsbruck shall apply until April 13, 2020.

The following measurements apply to all the OeAD-Guesthouses with immediate effect:

Please avoid ALL parties and gatherings. These are already punished by the police with heavy penalties. Therefore please use this time to interact with your roommates on a personal level and get to know them much better!

Elevators should only be used by one person at the time. Please use the stairs to go downstairs. You can include this in your daily workout :) #COVIDAFTERBODY

COVID-19 is more harmful than some dust. The hallways and general common areas will be cleaned on a higher frequency. We currently do not offer any cleaning service within the apartments.
The common rooms remain closed. We know this sucks but it’s better to be safe than sorry.

Our technical service is limited to urgent repair works only: If it didn’t flush, it’s urgent. If it just doesn’t look pretty, it can wait ;)

It is still not allowed to host any other people in the residences. Yes, this also applies to your friend’s cousin.

“Helloooo, it’s me…” We try to get back to all of your messages as fast as possible. Please do not send multiple messages. If it’s an emergency, please call the responsible office. No, expecting a package isn’t an urgent matter ;)

Thank you so much for your cooperation! STAY HEALTHY AND SAFE! #STAYHOME

Your OeAD student housing team


IMPORTANT INFORMATION!

Regarding: COVID-19
You certainly have followed the media coverage in the last days and weeks about the corona virus (COVID-19). We are also monitoring the situation very closely and are in constant communication with authorities, ministries and local partners. The safety, health and general well-being of you and our employees is our top priority. We would therefore like to inform you that we have made the following arrangements at this point:

· Arrivals

Arrivals and check-ins to the OeAD-Guesthouses are still possible without any problems. Please inform us about your planned arrival. For bookings in accommodations of our partners, please contact the residence manager directly. (For contact information see the information sheet which we have sent you)

· Premature departure / unscheduled cancellation

The financial consequences of the corona virus (COVID-19) are not yet foreseeable for us as a non-profit organization and therefore we cannot yet make a decisionregarding individual goodwill solutions. In general, our regular cancellation policy still applies. Please consider this in your personal planning.

· Due to the recommendations of the Austrian Federal Government to keep social contacts to a minimum, we have decided on the following procedure for our offices:

Vienna, Graz, Salzburg, Leoben - the offices will be closed with immediate effect. Please note that the offices can only be entered after making an appointment by telephone.

Klagenfurt and Innsbruck - Due to the small number of employees, both offices will be closed completely.

You can definitely still reach all our offices by phone, email or via our online platform. These measures shall apply until April 13, 2020.

· The office hours in all OeAD-Guesthouses are also cancelled until April 13, 2020. (Gasgasse, Kandlgasse, Molkereistrasse, Sechshauser Strasse, Simmeringer Hauptstrasse, Tigergasse, Neubaugasse, Steyrergasse, Moserhofgasse).

We ask for your understanding that from now on NO strangers are allowed in any of the OeAD-Guesthouses!

We will try to keep you up to date and are available to answer any further questions!

Your OeAD student housing team

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